Refund policy

RETURNS & EXCHANGES:

We want you to be satisfied with your purchase. Eligible, non-custom merchandise purchased online may be returned or exchanged within 7 days of delivery for a full refund, subject to the conditions below.

Returned merchandise must be:

  • In its original, unworn and unaltered condition;
  • Free from damage, wear, scratches or modification;
  • Accompanied by its original packaging and any certificates, grading reports, appraisals or other documentation supplied with the item;
  • Returned in accordance with instructions provided by Medallion Jewelers.

Shipping, insurance, sizing, alteration and other service charges are non-refundable unless otherwise required by law.

Before sending any merchandise back, please contact Medallion Jewelers for return instructions.

Once an item has been exchanged it is no longer eligible for additional exchanges or returns.

Medallion Jewelers reserves the right to inspect returned merchandise before issuing a refund. Merchandise that has been worn, damaged, altered, resized or is otherwise not in its original condition may be refused.

Final sale items may not be returned for change-of-mind reasons. However, this does not limit rights for defective, nonconforming, or misdescribed products, including repair, replacement, or refund where required by law.

Items Not Eligible for Return

The following are FINAL SALE and are not eligible for return, refund or exchange except where required by applicable law:

  • Custom-designed jewelry;
  • Made-to-order jewelry;
  • Special-order merchandise;
  • Personalized merchandise;
  • Engraved merchandise;
  • Jewelry that has been altered at the customer’s request;
  • Jewelry that has been resized at the customer’s request;
  • Jewelry manufactured or modified specifically for a customer;
  • Jewelry into which a stone selected or supplied by the customer has been set;
  • Merchandise specifically identified as “Final Sale” before purchase; and
  • Gift cards.

Orders for custom/personalized items may be canceled without charge if the request is made before production begins.

A deposit or payment associated with custom design, CAD work, special-order merchandise or other customer-authorized work may also be non-refundable when disclosed and agreed to at the time the work is authorized.

Deposits will be non-refundable only to the extent of documented, non-cancelable costs incurred before cancellation; any unused portion will be refunded unless prohibited by law.

Nothing in this policy limits rights you may have under applicable consumer protection laws for defective, nonconforming, or misdescribed products.

If an item is defective or does not match its description, we will, at our option and as required by law: (i) repair the item, (ii) replace the item with a comparable one, or (iii) refund the purchase price.