Refund policy

RETURNS, REFUNDS, & EXCHANGES:

We want you to be satisfied with your purchase. Eligible, non-custom merchandise may be returned if the customer contacts Medallion Jewelers within 7 calendar days of confirmed delivery for United States & Canada and 14 calendar days for EU (except where applicable law states otherwise) to request a return. A return must be authorized by Medallion Jewelers before it is shipped back. Merchandise returned without authorization may be refused.

Returned merchandise must be:

• In its original, unworn and unaltered condition;
• Free from damage, wear, scratches or modification;
• With all original components, links, stones, and accessories;
• Accompanied by its original packaging and any certificates, grading reports, appraisals or other documentation supplied with the item;
• Without removal, alteration, or damage to any identifying marks, serial numbers, inscriptions, tags, or security features;
• Returned in accordance with instructions provided by Medallion Jewelers.

Store-Credit Returns:

Eligible items may be returned within 30 days of delivery in exchange for store credit. Returned merchandise must satisfy all previously stated return conditions, including any requirements concerning condition, wear, packaging, documentation, certificates, tags, and other included materials. Store credit will be issued only after the item has been received and inspected. After 30 days, all sales are final. This store-credit policy applies to eligible change-of-mind returns and does not limit any rights or remedies that cannot legally be waived.

Shipping, insurance, sizing, alteration and other service charges are non-refundable unless otherwise required by law.

Before sending any merchandise back, please contact Medallion Jewelers for return instructions.

Once an item has been exchanged it is no longer eligible for additional exchanges or returns.

All returned merchandise is subject to inspection, authentication, and verification by Medallion Jewelers before any refund is approved.

For the protection of both our customers and our business, Medallion Jewelers may document merchandise before shipment using photographs, video, weight, measurements, serial numbers, reference numbers, hallmarks, maker's marks, laboratory report numbers, diamond laser inscriptions, gemstone characteristics, and other identifying information. Returned merchandise may be compared with these records.

A refund will not be issued until Medallion Jewelers has had a reasonable opportunity to confirm that the merchandise returned is the same merchandise originally sold and that it satisfies the conditions of this return policy.

If there is a material discrepancy, Medallion Jewelers may conduct additional examination or obtain independent authentication before determining whether the return will be accepted.

Substitution of an item, gemstone, component, or accessory will result in refusal of the return and may be reported to the appropriate payment provider, insurer, shipping carrier, or law enforcement authority where warranted.

Final sale items may not be returned for change-of-mind reasons. However, this does not limit rights for defective, nonconforming, or misdescribed products, including repair, replacement, or refund where required by law.

Items Not Eligible for Return:

The following are FINAL SALE and are not eligible for return, refund or exchange except where required by applicable law:

• Custom-designed jewelry;
• Made-to-order jewelry;
• Special-order merchandise;
• Personalized merchandise;
• Engraved merchandise;
• Jewelry that has been altered at the customer’s request;
• Jewelry that has been resized at the customer’s request;
• Jewelry manufactured or modified specifically for a customer;
• Jewelry into which a stone selected or supplied by the customer has been set;
• Merchandise specifically identified as “Final Sale” before purchase; and
• Gift cards.

Orders for custom/personalized items may be canceled without charge if the request is made before production begins.

A deposit or payment associated with custom design, CAD work, special-order merchandise or other customer-authorized work may also be non-refundable when disclosed and agreed to at the time the work is authorized.

Deposits will be non-refundable only to the extent of documented, non-cancelable costs incurred before cancellation, itemized list of these costs will be provided upon request; any unused portion will be refunded unless prohibited by law.

Nothing in this policy limits rights you may have under applicable consumer protection laws for defective, nonconforming, or misdescribed products.

Normal wear, accidental damage, misuse, alteration, resizing by someone other than Medallion Jewelers, loss of stones resulting from damage, and other customer-caused conditions aren't defects.

Customers should contact us within 5 days of discovering, or reasonably being expected to discover, any defect, damage, or material nonconformity so we can evaluate promptly. We may require photographs, documentation, and/or return of the item for inspection before determining whether the item qualifies for a remedy. Nothing in this policy limits any rights or remedies that cannot legally be waived.

If a potential defect is discovered after this return window, please contact us so we can inspect the item. Repairs may be offered where appropriate, subject to inspection and any applicable terms. Except for statutory rights and remedies that cannot lawfully be excluded or limited, change-of-mind returns and exchanges are not available after the applicable voluntary return period.

Refund Processing:

Receipt of a returned package does not constitute acceptance of the return.

After the merchandise has been received, inspected, and verified, Medallion Jewelers will notify the customer whether the return has been accepted.

Approved refunds will be made to the original payment method, subject to applicable payment-processing rules and law.

Medallion Jewelers reserves the right to refuse a return when the merchandise returned is not the merchandise sold, has been materially altered or damaged after delivery, is missing components or documentation, or otherwise fails to satisfy this policy.

Nothing in this policy limits any consumer rights that cannot lawfully be waived.